Thwapr Support
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Knowledge Base
Overview
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Recent
Announcements
(2)
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Welcome to Thwapr Support!!!
Friends and Family Thanksgiving Challenge !
Starting Point
(3)
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Quick Start Guide
Getting Started
Supported Mobile Devices
FAQ
(35)
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Getting Started
What mobile devices are supported by Thwapr?
How to Register?
Contact
(4)
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"Submit A Request" using the tab at the top of the page.
Phone: 1-888-905-5553 ext. 19
Email: support@thwapr.com
Known Issues
(28)
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If your iPhone is named "iPhone" in iTunes then the Thwapr app may crash at startup
iPhone "cannot be played" error message can be due to connection issue.
iPhone and Android can not add email attachments directly from email client.
Community Forum
(5)
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How many people have you invited to Thwapr?
Pics or videos?
When is Thwapr going to start advertising more?
Tips & Tricks
(16)
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Reduce video quality and use 3GP format to reduce file size and/or capture longer videos.
If you have a Blackberry Enterprise Server (BES) it may cause issues with Thwapr.
Email address configured on your mobile device needs to match your Thwapr profile email address.
Feature Requests & Ideas
(2)
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Ability to create groups
Import friends from Facebook
iPhone App FAQ
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Capture Mobile Videos and Photos
(4)
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VIDEO TUTORIAL: Capture and Share
How do I capture a video and share it to mobile friends?
How do I capture a photo and share it to mobile friends?
Upload Mobile Videos and Photos
(4)
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How do I upload a photo from my phone?
How do I upload a video from my phone?
How do I track the upload status of a video or photo?
Sharing Mobile Videos and Photos
(3)
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How do I share a video to mobile friends?
How do I share a photo to mobile friends?
How are recipients alerted when I share a video or photo to their phone?
Posting from Mobile to Social Network...
(3)
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How do I post a video or photo to Twitter?
How do I post a video or photo to Facebook?
Can I enter my Twitter and Facebook info once only?
Geo-Tagging and Maps
(3)
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How do I geo-tag my video or photo?
How can I set or edit the location for my geo-tagged videos or photos?
Can I set or edit the location of a video uploaded from email or the desktop?
Mobile Contacts and Friends
(3)
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Can I share videos and photos to users in my contact list?
What are Thwapr friends (and do I need them)?
Are users added to my friends list when they share mobile videos and photos to me?
Mobile Invites
(3)
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Can I import my Facebook friends list into Thwapr?
What if someone invites me to Thwapr?
How do I invite someone to join Thwapr?
SMS, Email, and Push
(2)
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How does Thwapr use SMS when sharing videos and photos?
Can I receive notifications for shared videos/photos via email?
iPhone, iPod Touch, and iPad
(2)
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What versions of iOS does Thwapr support?
What iOS devices (iPhone, iPod Touch, iPad) does Thwapr support?
Other Phones (Blackberry, LG, HTC, Sa...
(2)
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What if my friend or family member have a phone not yet supported?
Which phones are supported to receive shared videos and photos?
Desktop (Mac and PC)
(2)
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Does Thwapr work on the desktop (i.e., Mac or PC)?
Can I search my videos and photos on the desktop?
Mobile Web
(1)
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Does Thwapr work on the mobile web?
Settings and Profile
(4)
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What if I forgot my username or password?
How do I set or change my profile picture?
What settings can be adjusted in the app?
Mobile Networks (Edge, 3G, WiFi)
(1)
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How long a video can I upload and share on 3G and WiFi?
Mobile Video
(5)
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Can I import video from my phone and share it?
What format is used for mobile video?
Can I download video in the app?
Mobile Photos
(2)
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What resolution is used for mobile photo uploads?
Can I download photos in the app?
Mobile Phone Numbers
(2)
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Why do I need to provide my phone number?
What type of phone number is supported?
Visual Effects and Filters
(1)
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How can I add visual filters and effects?
Mobile video and photo comments
(3)
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How do I add a text comment to a video or photo?
Can I reply with a photo?
Can I reply with a video?
Deleting mobile video/photos etc.
(2)
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How do I delete a mobile video?
How do I delete a mobile photo?
Known Issues
(4)
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Cannot access video library on iPad
Adding new contact to a larger address book (5000+ numbers) within app requires some wait time before sharing
iOS 4.2 results in limited use of "Nearest" Geo function
Terms and Conditions
(1)
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Thwapr iPhone App Terms and Conditions
